Refund policy

Refund & Return Policy

At ZEROU, every fragrance is prepared and packed with care. We want you to be completely satisfied with your purchase.

Returns

Due to the nature of fragrance products, we generally do not accept returns or exchanges once a perfume has been opened or used, unless the product is defective, damaged, or an incorrect item was delivered.

A return may be considered in the following situations:

  • You received the wrong product.
  • Your order arrived damaged.
  • The product has a manufacturing defect.
  • There is an issue with the product that occurred before delivery.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photographs/videos of the package and product
  • A brief description of the issue

Our team will review your request and, where applicable, arrange a replacement or another appropriate resolution.

Refunds

If a refund is approved, the refund amount will be processed through the applicable payment method or another mutually agreed method.

For Cash on Delivery orders, we may request your bank or other payment details where necessary to process an approved refund.

Original shipping charges are generally non-refundable unless the issue was caused by an error on our part.

Non-Returnable Items

We cannot accept returns for:

  • Perfumes that have been opened or used
  • Products damaged after delivery due to customer handling
  • Products returned without prior approval
  • Change of mind after opening or using the fragrance
  • Differences in fragrance preference or personal taste

Order Cancellation

If you wish to cancel your order, contact us as soon as possible at hellozerouofficial@gmail.com/0323-0610610

Once an order has been dispatched, cancellation may no longer be possible.

Contact Us

For questions regarding returns, refunds, or damaged orders, contact:

ZEROU
Email: hellozerouofficial@gmail.com
Whatsapp: 0323-0610610
We reserve the right to assess each refund or return request individually and determine the appropriate resolution based on the circumstances.