Terms of service
Terms of Service
Last updated: August 22, 2026
Welcome to ZEROU. By accessing or using our website, you agree to these Terms of Service.
Please read these terms carefully before placing an order.
1. General
This website is operated by ZEROU. Throughout the website, the terms "we", "us" and "our" refer to ZEROU.
By using this website or purchasing a product from us, you agree to be bound by these Terms of Service.
If you do not agree with these terms, please do not use our website.
2. Products
We make every effort to ensure that product descriptions, images, fragrances, sizes, and other information displayed on our website are accurate.
However, slight differences in product appearance, packaging, color, or fragrance perception may occur due to photography, lighting, screens, batches, or individual perception.
Fragrance preference and performance can also vary from person to person depending on skin type, environment, application, and other factors.
3. Prices
All product prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.
ZEROU reserves the right to change product prices, promotions, discounts, or offers at any time without prior notice.
Price changes will not affect orders that have already been confirmed, except where an obvious pricing or technical error has occurred.
4. Orders
When you place an order, you are making an offer to purchase the selected products.
We reserve the right to accept, decline, cancel, or limit an order where necessary, including in cases involving:
- Incorrect pricing
- Product availability issues
- Suspicious or fraudulent activity
- Incorrect customer information
- Repeated failed delivery attempts
- Other circumstances that prevent us from fulfilling the order
We may contact you to verify your order before dispatch.
5. Customer Information
You are responsible for providing accurate and complete information when placing an order.
This includes your:
- Name
- Phone number
- Delivery address
- Email address
- Any other information necessary for delivery
ZEROU is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
6. Shipping and Delivery
Orders are shipped according to our Shipping Policy.
Estimated delivery times are provided as guidance and may vary depending on location, courier operations, weather, holidays, public events, or circumstances beyond our control.
7. Returns & Refunds
Returns and refunds are governed by our Refund & Return Policy.
By placing an order, you acknowledge that you have reviewed and accepted our applicable return and refund terms.
8. Intellectual Property
All content on the ZEROU website, including but not limited to:
- Brand name
- Logo
- Product names
- Images
- Videos
- Graphics
- Text
- Product descriptions
- Website design
is owned by or licensed to ZEROU and may not be copied, reproduced, distributed, modified, or used commercially without prior written permission.
9. Prohibited Use
You may not use our website for unlawful purposes or in a way that could damage, disable, overburden, or interfere with our website or services.
You may not attempt to gain unauthorized access to our website, systems, accounts, or data.
10. Accuracy of Information
We reserve the right to correct errors, inaccuracies, or omissions on our website, including information related to products, pricing, availability, and promotions.
11. Limitation of Liability
To the maximum extent permitted by applicable law, ZEROU shall not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, technical failures, natural events, or other external circumstances.
12. Changes to Terms
ZEROU may update these Terms of Service from time to time. Updated terms will be posted on this page.
Your continued use of the website after changes are posted constitutes acceptance of the updated terms.
13. Contact Us
For questions regarding these Terms of Service, contact:
ZEROU
Email: hellozerouofficial@gmail.com
Whatsapp: 0323-0610610